At Columba Clothing, we’re committed to providing premium women’s fashion with exceptional service from checkout to delivery. Our policies are designed to offer you clarity and confidence with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to suit your needs:
- Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping – Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
International Customers: We ship globally (excluding some Asian and remote regions). Please note that customs/duties fees are the customer’s responsibility and are non-refundable.
Returns & Exchanges
We want you to love every Columba piece as much as we do. If you’re not completely satisfied, you may return eligible items within 15 days of receiving your order.
Eligibility Requirements
- Items must be unworn, unwashed, and in original condition with tags attached
- Original proof of purchase required
- Returns must be initiated within 15 days of delivery
Non-Returnable Items
To maintain hygiene standards and product integrity, these women’s products cannot be returned:
- Face Masks (health and safety reasons)
- Drinkware (unless defective)
- Electronics (unless defective, subject to manufacturer warranty)
- Any item marked “Final Sale”
How to Return an Item
- Prepare Your Package
Ensure items are in original condition with all tags attached. Include the original packing slip or order confirmation. - Complete the Return Form
Copy and paste the template below into an email to [email protected] or include it with your return package. - Ship Your Return
Send your package to:
Columba Clothing Returns
3119 Rivendell Drive
Akron, US 44308 We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Columba Clothing Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Item(s) for return/exchange: [Product Name, SKU if available]
Reason for return/exchange: [Please specify]
Preferred resolution:
[ ] Refund to original payment method
[ ] Store credit
[ ] Exchange for [Product Name/SKU] (Size: [ ] Color: [ ])
Return tracking number: [Once available]
Thank you for your assistance. I look forward to your confirmation.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Refund Processing
Once we receive and inspect your return (typically within 3-5 business days):
- Timeline: Refunds are processed within 5 business days after approval. Depending on your payment method, it may take 3-10 business days to appear in your account.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). For PayPal payments, refunds are sent directly to your PayPal account.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
For size or color exchanges on eligible items:
- We’ll ship your replacement item once we receive and process your return
- You’ll be responsible for shipping costs both ways unless the exchange is due to our error
- If the replacement item is more expensive, you’ll be charged the difference
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damage/defect and your order number
- We’ll arrange for a prepaid return label and expedite your replacement
Need Assistance?
Our customer service team is here to help with any shipping or return inquiries. Contact us at:
Email: [email protected]
Please allow 24-48 hours for response during business days.