At Columba Clothing, we want you to love every piece from our premium women’s collections as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.
Our Return Promise
We stand behind the quality of our women’s apparel, accessories, and footwear. Your satisfaction is our priority, which is why we’ve designed this straightforward process to ensure your return experience matches the elegance of our products.
Eligibility Requirements
- Items must be returned within 15 days of delivery
- Products must be unworn, unwashed, and in original condition with tags attached
- Original proof of purchase required
Non-Returnable Items
To maintain hygiene standards and product integrity, the following items cannot be returned:
- Women’s Face Masks (for health and safety reasons)
- Women’s Drinkware (unless defective)
- Women’s Electronics (unless defective, subject to manufacturer warranty)
- Any item marked as “Final Sale”
How to Initiate a Return or Exchange
- Prepare Your Package
Ensure items are in original condition with all tags attached. Include the original packing slip or order confirmation. - Complete the Return Form
Fill out the form below and include it with your return. Alternatively, email the information to [email protected]. - Ship Your Return
Send your package to:
Columba Clothing Returns
3119 Rivendell Drive
Akron, US 44308 We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.
Return/Exchange Request Template
Copy and paste this template into an email to [email protected] or include with your return package:
—
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Columba Clothing Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
- Item(s) for return/exchange: [Product Name, SKU if available]
- Reason for return/exchange: [Please specify]
- Preferred resolution: [ ] Refund to original payment method [ ] Store credit [ ] Exchange for [Product Name/SKU] (Size: [ ] Color: [ ])
- Return tracking number: [Once available]
Thank you for your assistance. I look forward to your confirmation.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
—
Refund Processing
Once we receive and inspect your return (typically within 3-5 business days):
- Timeline: Refunds are processed within 5 business days after approval. Depending on your payment method, it may take 3-10 business days to appear in your account.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). For PayPal payments, refunds are sent directly to your PayPal account.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
For size or color exchanges on eligible items:
- We’ll ship your replacement item once we receive and process your return
- You’ll be responsible for shipping costs both ways unless the exchange is due to our error
- If the replacement item is more expensive, you’ll be charged the difference
International Returns
For our global customers (excluding some Asian and remote regions):
- Return shipping costs are the customer’s responsibility
- Customs/duties fees are non-refundable
- Please mark the package as “Returned Goods” to avoid additional charges
Note: Due to international shipping times, please allow extra processing time for returns coming from outside the United States.
Damaged or Defective Items
If you receive a damaged or defective item from our women’s collections:
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damage/defect and your order number
- We’ll arrange for a prepaid return label and expedite your replacement
Questions?
Our customer service team is here to help with any return or exchange inquiries. Contact us at:
Email: [email protected]
Please allow 24-48 hours for response during business days.