Welcome to Columba Clothing’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our friendly customer service team is always happy to help at [email protected].

About Columba Clothing

Who is Columba Clothing designed for?
Columba Clothing caters to the modern, active woman who values both style and functionality. Our target customers are fashion-conscious women aged 18-45 who need versatile wardrobe solutions for their busy lifestyles – from office wear to activewear, and everything in between.
What makes Columba Clothing unique?
We specialize in complete wardrobe solutions with a focus on quality, comfort, and contemporary style. Our carefully curated collections allow you to mix and match pieces to create outfits for every occasion, all available through our convenient global shipping options.

Product Questions

What types of products do you offer?
Our extensive collection includes:
  • Women’s clothing (tops, pants, jeans, shorts, jackets, sleepwear)
  • Activewear for workouts and casual wear
  • Footwear (boots, sandals, sneakers, and shoes)
  • Accessories (bags, backpacks, hats, gloves, hair accessories)
  • Practical lifestyle items (drinkware, electronics, face masks)
How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing your body measurements with our charts for the best fit. When in doubt between two sizes, we suggest sizing up for comfort.
Are your products true to the images on your website?
We make every effort to ensure our product photos accurately represent colors, textures, and details. However, slight variations may occur due to monitor settings. If you have specific concerns about a product’s appearance, feel free to contact us before ordering.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Alternatively, visit our homepage and click “Account” in the top navigation.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information and contacting your bank if the issue persists.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
???? Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Processing: 1-2 business days
• Delivery: 10-15 business days after dispatch
Best for when you need items faster
???? Free Shipping (Orders over $50)
• Carrier: EMS
• Processing: 1-2 business days
• Delivery: 15-25 business days after dispatch
Best for larger orders where you can plan ahead
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.
Why is my package taking longer than expected?
While we strive to meet all delivery estimates, occasional delays can occur due to customs processing, weather, or other unforeseen circumstances. If your package is significantly delayed, please contact us at [email protected] with your order number.
Will I need to pay customs fees?
International customers may be responsible for customs fees, import duties, or taxes depending on their country’s regulations. These fees are not included in your order total and are the customer’s responsibility.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, we recommend returning the original item (following our return policy) and placing a new order.
What if my item arrives damaged or defective?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and your order number. We’ll arrange for a replacement or refund.

Still Have Questions?

Our customer service team is here to help! Reach us at [email protected] for any questions not covered in our FAQ.

Remember, at Columba Clothing, we’re committed to making your shopping experience as seamless and enjoyable as possible. Happy shopping!